VITIL
Consultancy
...Trust & Confidence...
A Senior Financial Services industry management professional with over 30 years’ experience in global IT Leadership, Programme Delivery, Product Management and Risk Management roles. Thrives on dealing with challenging scenarios and turnaround situations, where disciplined and focused management and leadership is required.
Extensive experience of managing stakeholder expectations and presenting to Business, Risk and IT leadership forums while managing teams of business and technical subject matter experts to deliver change and assurance.
Managed successful delivery of numerous transformation programmes with wide ranging scopes including, but not limited to; End User Computing, Market Data, Information Security and Distributed Systems. A proven track record for recovering complex technology programmes to ensure refocused execution, delivery of benefits, on time and within budget. Management of programme portfolio budgets in excess of $200m, inclusive of personnel, hardware, software and services expenditure.
Risk Management/Audit expertise having lead second and third line functions providing oversight of transformation initiatives, delivering systematic and targeted assurance of cloud adoption, core banking system replacement, cyber security controls and third party outsourcing intiatives.
Experienced in IT product management and service development, having defined and introduced internal service offerings, recharging mechanisms and service catalogues across technology portfolios including cloud services. Overseen the service based recharge and recovery of TCOs in excess of $600m.
Extensive supplier management engagement experience having worked with large systems integrators, service and software providers and other third parties. Involvement in all elements of the procurement and management lifecycle from definition of requirements, selection processes, contracting and on-going performance reviews.
Certified Operational Risk Management role holder with experience reporting to SMF4, 5 and 24. Excellent communicator with broad experience in chairing senior governance forums and reporting to Board/Executive level and Regulators.
Principle Consultant - Jane Holmes
Fully ITIL certified (Expert and Practitioner) Service Management expert, specialises in the design and implementation of service delivery processes as well as delivering BAU services across the service lifecycle, from both the supplier and customer viewpoint. Thorough understanding of the lifecycle and benefits to be achieved from using these guidelines but always introduced in a pragmatic and realistic way. Consultancy to many sectors in relation to ITSM health checks and improvement plans. Proven trainer with top percentile pass rates across ITIL v2 and v3. Technical author for two ITIL publications.
International experience gained supporting 34 markets for a retail sector customer, driving governance and service excellence through performance monitoring and reporting using ITSM tools such as ServiceNow via global matrix managed teams, in and out of SIAM model. Proven experience in developing and implementing service improvement plans to stabilise and enhance BAU services and processes.
Proven Service architect ensuring initial and changing requirements for a service are documented and appropriate support models are implemented and maintained to support the service through design, transition, operations, service reporting and improvement.
Core team member on recent global infrastructure outsourcer selection with rapid implementation. Tower lead for delivery centres and end user compute. Major contributor to statement of works, service level agreements, process design and corporate communication in support of transition. TUPE and general human resource support to rebadge Associates to ensure continuity of service.
Respected and trusted interface between the Client and Technical teams (onshore and offshore.) Resolute about building relationships at all levels, especially in the area of people care.
Certified Agile Service Manager, Dev-Ops and CobIT Foundation qualified, and Six Sigma trained.